Account Manager
JLL - Chicago, IL
Position Summary:
The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. Reporting to the Regional Account Director, The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.
Responsibilities:
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client’s expectations
Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Ensures the best qualified candidate is hired for all roles on the account
Thoroughly and critically assesses direct reports (and directs directs)
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Provides point in time coaching to elevate performance
Achieve Financial Results
Manages account financials to ensure plan is met or exceeded in both growth and profitability
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
Understand the fundamentals of the outsourcing business and the real estate industry
Any and all other duties and tasks assigned.
Knowledge, Skills and Abilities:
Education/Training
This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
MBA or similar post-graduate studies
Years of relevant experience
10+ years minimum
15+ years referred
Skills and Knowledge
Client Focus
Results Driven
Natural Coach
Drives Growth
Solutions Oriented
Firm Knowledgeable
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 38674BR.
Posted: 30+ days ago
