Sr. Manager, Moves (Virtual)/Transitions Manager

JLL - Chicago, IL

Position Summary:

POSITION OBJECTIVES	Delivers operational excellence through the implementation of MAC processes and  technology, including Space (FM System), Corrigo, OVSC, Project/Spend (OVF/OVP) (MAC space/data management, work order, project tracking tools) Delivers operational excellence through the implementation of MAC scope of work, including financial processes and reporting, KPI’s and SLA’s Establishes a partnership relationship with clients and client teams;  builds immediate credibility and deflects conflict under stressful, time sensitive situations Integrate with all business lines, understanding all touch-points and technology integrations to support the implementation of MAC services Trusted colleague in ensuring flawless execution of new account transitions Best practice leader in MAC management and small projects means and methods Provides superior client service at all times Works with the MAC Platform Team to drive improvement and innovation of the Move Management process and FM/PM/Accounting Systems Contributes to the growth of the company; contribute to platform and program development through iStream.  Enhance own professional and personal skills.
POSITION  RESPONSIBILITIES	General: Translate and document transition requirements into transition plan;  Document technology, financial, reporting,  and process requirements  A team member of the Corporate Solutions Transition, does not limit knowledge to MAC product Cross-pollinates MAC product across all business lines, horizontal and vertical Effectively manages client teams expectations with no surprises and regular communication Can easily identify risk and propose solutions to resolve/eliminate Displays strong negotiation strategy and demonstrates value of baseline Space (FM System)  to client teams Engages account teams to meet transition and account objectives Closely follows baseline protocol and tools; does not stray and does not work outside the program.  Works with MAC Transition Lead to improve baseline tools and processes. Effectively communicates and engages Regional Account Practice Lead;  knows when to engage and/or escalate  Stays informed on changes to the process and system Ensures Client Field Manual incorporated as a key output of the documented 3-phase MAC process.   Contributes as an SME to the MAC Leadership Team  and supports any FM Systems enhancement projects Comply with all Jones Lang LaSalle policies and procedures, including but not limited to ethics and business practice. Technical: Documents technology requirements using IT Configuration Guide and/or design-build technology visuals Process mapping using Visio Facilitates meetings comfortably using WebEx Have or gain knowledge of all technology utilized by MAC, including the following; Space (FM Systems), Spend/Project (OVF/OVP), E1, Corrigo, OVSC.  Aggregates and translates account work into marketable deliverables (e.g. GIFBP, Case Studies and White Papers) Ensures better practices are brought to baseline MAC product Responsible for facilitating, documenting and managing meetings using Space (FM Systems) tools Training: Participates in the 3 day training class;  provides oversight and guidance
ESSENTIAL SKILLS AND EXPERIENCE	Bachelor’s Degree Strong interpersonal skills with an ability to interact with executive level external and internal clients Excellent verbal communication skills Excellent written communication skills Proven leadership experience; reaches deep into this experience to migrate teams toward operational excellence Solid understanding of, Space (FM Systems), Corrigo, OVSC, Spend/Project (OVF/OVP) and Account Management requirements to deliver operational excellence and profitable revenue Six Sigma preferred Demonstrated technical proficiency and ability to learn systems functionality quickly Must have 100% comfort level with technology and tools including Space (FM Systems), integrated applications/functions, etc. Seven years of documented, progressive experience in all aspects of  Move Management and or Project Management Advanced skills in all applications of Microsoft Suite applications, including Visio and Microsoft Project Flexibility with work hours and 30%-40% travel is required Highly organized with strong analytical skills;  yet, must demonstrate ability to aggregate results and translate into solid recommendations Process oriented with strong technical skills Detail oriented Ability to multi-task and work both in a team and independently
BENEFICIAL SKILLS AND EXPERIENCE	Experience in producing high level of work output;  includes visuals that clearly communicate intent Ability to interpret business scenarios to translate and communicate how to apply the MAC Move Management process to that scenario Process improvement specialist Financial acumen; estimating, budgeting, scope approvals, financial approvals, vendor engagement and payment, etc.

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Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay.  We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx  to apply online.   All resumes MUST BE submitted via our web site. Please reference Job  32168BR
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Posted: 30+ days ago

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