ETS, Engineer 2

Comcast - Naperville, IL

Responsible for assessing customer trouble tickets, troubleshooting
operations issues and providing technical solutions to operational
problems. Acts in compliance with industry and Company technical
requirements, standards, policies, and procedures. Primarily
responsible for assessing customer or CMC detected problems and trouble
issues. Works independently with limited supervision and general
instructions for assigned tasks.

Core Responsibilities:
- Identifies solutions during root cause analysis. Follows repeatable
process and learns re-use patterns. Can identify and react to red flags.
Develops ability to pick up key concepts and apply them to work.
- Analyzes, troubleshoots, problem solves and provides input on decision
making. Performs and develops work that demonstrates an ability to see
beyond the initial request.
- Listens to and understands customer requests and provides the most
effective resolution, including escalation if necessary.
- Documents and communicates technical situations within the
troubleshooting tools both internally and externally.

- Provides training to Engineer 1 team members.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Bachelor's Degree or Equivalent
-
- CCNA, CCDA, CCENT, CCT, JNCIA
- Generally requires 2-5 years related experience

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Posted: 30+ days ago

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