Intimate Apparel Ambassador, Full Time\\: Old Orchard Mall
Macy's Inc. - Skokie, Illinois
Job Overview:
The Intimate Apparel Ambassador is an exceptional associate who drives sales through coordinating, scheduling, and participating in successful Fit Events, tracking results, and goal setting with the intimate apparel staff. They educate the Intimate Apparel staff via seminars and use of product knowledge tools. They drive sales through My Client by cultivating a repeat clientele and serving as the Intimate Apparel expert. The Intimate Apparel Ambassador regularly communicates specific customer needs and shopping patterns to the Intimate Apparel Business Manager, RMD, District Merchant, and vendor community. They execute top-side Central strategies through weekly conference calls with the Buying office and maintain email contact with both Central and the vendor community. In addition, they drive sales and execution of strategic Intimate Apparel merchandising initiatives within their store. Perform other duties as assigned.
Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Serve as a liaison between designated vendors and VPSM, District Merchant, My Stylist (where applicable), and their My Shop Manager.
• Leverage vendor relationships and product knowledge tools to conduct informal seminars with fellow associates to increase product and brand awareness across entire store.
• Responsible for Fit training intimate apparel associates, ensuring the best possible customer experience.
• Build brand-specific clientele to supports local marketing.
• Execute non-vendor Fit events and drive grassroots store events to increase sales.
• Drive pre-sale events in partnership with Intimate Apparel Business Manager, RMD, DM, and VPSM. Track results and provide feedback to central office.
• Actively plan, organize, and lead customer facing vendor sponsored Fit Events with partnership of vendor community ensuring sales and participation goals are met.
• Place new receipts on the sales floor and insure floor replenishment by size is occurring.
• Ensure sales floor is properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Provide bi-weekly vendor comments and attend conference calls with Intimate Apparel Business Manager to communicate ‘what’s working, what’s not, and how to fix it’ in regard to their particular location.
• Proficient in POS including Search and Send, and My Client.
• Demonstrate a professional, can-do attitude.
• Regular, dependable attendance & punctuality.
Qualifications:
Education/Experience:
• High School Diploma or equivalent required.
• Minimum 1 year previous selling or retail experience required.
Communication Skills:
• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, division, and calculating percentages.
Reasoning Ability:
• Self-starter, able to work independently and as part of a team, and must have good time management skills.
Physical Demands:
• This position involves constant moving and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.
Other Skills:
• Demonstrate an energetic and positive attitude.
• Possess vision and creativity.
• Should be comfortable with the use of computers, mobile devices, and frequent use of RF equipment.
• Demonstrate ability to build relationships and convert customers into a client.
Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's Inc.
Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the nation's premier retailers, with fiscal 2015 sales of $27.079 billion. The company operates about 870 stores in 45 states, the District of Columbia, Guam and Puerto Rico unde... more
