Performance Management Manager (Virtual)
JLL - Lake Forest, IL
Position Summary:
PLEASE NOTE: This is a VIRTUAL position and open to Chicago (Lake Forest), East Hanover, NJ, and Cambridge, MA locations. The candidate will work from home – with some travel – as required by LS or account leadership
SUMMARY
The Performance Manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements. This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.
ESSENTIAL FUNCTIONS
BUSINESS INTELLIGENCE AND PERFORMANCE
- Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
- Contribute to data management and interpretation skills in the team for the account and the model
- Deep understanding of contract key performance indicator and reporting requirements and client expectations.
- Support development of the shared service model in Life Science.
- Promote and enable the import and export of best practices to and from JLL, and link the account to emerging practices in the model, the industry and the BI/data fields.
- Devise and promote creative data visualization.
ALIGNMENT TO FIRM AND LS PLATFORM AND SHARED SERVICE MODEL INITIATIVES
- Support enhancement of technology and tools for account and LS use.
- Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.
- Support RED and drive/culture shift for JLL to become a data-driven organization
- Act as Program Manager for technology, BI, Data, performance initiatives at account level.
LEADERSHIP
- Identify savings and improvement opportunities, or problems requiring innovative solutions.
- Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
- Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources
- Promote success powerfully, such that our team, vertical and clients recognize the value of your work.
KEY PERFORMANCE MEASURES
- Desired outcomes identified up front and built in to each new idea.
- Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals.
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience
- 5 years of relevant work experience
- Related experience, advantageous
- Experience of extrapolating and visualizing data to derive actionable intelligence
- MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills, a plus
CERTIFICATIONS AND LICENSES
- Six Sigma Green Belt certification, a plus
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent communication and presentation skills (verbal and written)
- Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
- Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
- Strong leadership, organizational and execution skills
- Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
- Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical.
- Flexibility.
- Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)
- Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 56944BR
#LI
Posted: 30+ days ago
