Sr Manager, Facilities

JLL - Monee, IL

Position Summary:

Sr. Facility Manager

SUMMARY: Join a rapidly growing team at JLL by helping us grow our Client’s US portfolio. This ground floor expansion provides an opportunity for team members to apply building engineering skills in new ways. As part of a new line of business for our Client, we are developing means and methods by which facilities, systems and assets are managed throughout their lifecycle. This explosive new business will create near term challenges and long term career choices.

Overview:      This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators at all assigned facilities within a facility or geographic area. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

Reports to:     Regional Facility Manager
Supervises:    AFMs, CMMS Admin, Controls Specialists, Technicians

Main Roles and Responsibilities:

Establish strategy and direction for site operations consistent with the client goals and align team accordingly
Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets;
Inspect properties four times per year or as needed to determine condition and extent of service required
Develop and manage annual operating expense budgets; Provide written variance analysis and forecast to client
Develop property specific multi-year capital improvement project plans; Manage the process to complete the projects
Manage third-party contractors/vendors engaged in operating and maintaining properties
Team with Contract Manager to bid and contract for scheduled and operational maintenance and project services
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective.

Client Relationship Management

Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Employee Management

Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with Sr. Regional Facility Manager and Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Service Delivery

Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys.
Administer contract services including all related facilities operations related to Material Handling Equipment (MHE), Controls, Powered Industrial Trucks (PIT) and associated equipment.
Optimize service call responsiveness 24/7 by establishing escalation protocols, third party supplier depth and work sharing with various department factions.
Ensures reliability of MHE, Controls and PIT supporting operations by completing preventive maintenance and reactive work orders in a timely and accurate manner.
Ensure properties in the regional portfolio pass the JLL management, operations and financial audits.

Financial Management

Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs
Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.

Skills/Qualifications

Undergraduate or masters degree in business administration, engineering technology or related field preferred.
Minimum 8-10 years direct supervision of multi-building operations required.
Experience in managing MHE, Controls and PIT operations
Demonstrated experience in managing 7X24 operations or multi-site locations
Superior client relationship management skills
Demonstrated negotiation skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Basic understanding of commercial leases, contract documents and routine accounting methods
Familiarity with and understanding of building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative management style needed