Account Manager
JLL - Chicago, IL
Position Summary:
SUMMARY
The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.
ESSENTIAL FUNCTIONS
CLIENT SATISFACTION
- Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
- Drive the account plan to deliver high quality results which exceed the client’s expectations
- Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
- Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
- Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
- Proactively solicits and responds to feedback and input from client
- Establishes and maintains effective relationships with customers and gains their trust and respect
BUILDING AND MANAGING HIGH-PERFORMING TEAMS
- Ensures the best qualified candidate is hired for all roles on the account
- Thoroughly and critically assesses direct reports (and directs directs)
- For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
- Advances the firm’s diversity and inclusion priorities by focusing on talent moves (e.g., hiring, rotation, promotion)
- Provides point in time coaching to elevate performance
FINANCIAL SUCCESS
- Manages account financials to ensure plan is met or exceeded in both growth and profitability
- Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
- Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
COMPANY GROWTH
- Brings to the organization any leading practices and/or innovations developed on the account to the firm
- Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win
- Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
- Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
- Understand the fundamentals of the outsourcing business and the real estate industry
EDUCATION AND EXPERIENCE
- Bachelor’s degree
- Broad range of business experience acquired through previous work experience
- MBA or similar post-graduate studies preferred
- 10+ years of relevant experience, 15+ years preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Client Focus
- Results Driven
- Natural Coach
- Drives Growth
- Solutions Oriented
- Firm Knowledgeable
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 54044BR
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Posted: 30+ days ago
