Regional Facilities Manager
JLL - Kenosha, WI
Position Summary:
OVERVIEW
This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators at all assigned facilities within a geographic area. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.
ESSENTIAL FUNCTIONS
- Lead highly skilled Technicians and Managers, delivering Material Handling, Industrial Automation, and Robotics Services in a 24x7 distribution- fulfillment environment
- Establish strategy and direction for site operations in conjunction with the senior account leadership team consistent with client goals and align team accordingly
- Coordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets and operations
- Perform compliance audits and SLA audits on site four times per year or as needed to determine condition and extent of service required; develop and drive performance improvement plans for both leadership team members and site level service improvements.
- Develop and manage annual operating expense budgets; Provide written variance analysis and forecast to client
- In conjunction with the leadership team Develop property specific multi-year capital improvement project plans; manage the process to complete the projects
- Manage third-party contractors/vendors engaged in operating and maintaining properties
- Team with Procurement lead to bid and contract for scheduled and operational maintenance and project services
- Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effective. Client Relationship Management
- Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery. Employee Management
- Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality of service delivery and further the client partnership.
- Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
- Ensure optimal roll out and training in the use of standard JLL tools as well as client standardized tools, processes and systems where possible: 360 Facility computerized maintenance management system, JD Edwards finance and accounting, Clarify call center operations, Staples, SiteStuff e-procurement, AiX, ProSite Assessments and any others. Ensure facility compliance with use of the new tools.
- Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
- Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
SERVICE DELIVERY
- Leads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score favorably on the client satisfaction surveys.
- Administer contract services including all major facilities operations as well as lead highly skilled Technicians and Managers, delivering Material Handling, Industrial Automation, and Robotics Services in a 24x7 distribution - fulfillment environment
- Optimize service call responsiveness and use of the National Property Service Center.
- Ensures reliability of conveyance equipment and building infrastructure supporting operations by completing preventive maintenance and reactive work orders.
- Ensure properties in the regional portfolio pass the JLL management, operations and financial audits Financial Management
- Develop and maintain operating budgets for all sites, meeting targets as defined in KPIs
- Meet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operations.
- Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
- Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
EDUCATION AND EXPERIENCE
- Undergraduate or Master’s degree in Business Administration, Engineering Technology, or related field preferred.
- Minimum 8 years of direct supervision of multi-building operations required Leading highly skilled Technicians and Managers, delivering Material Handling, Industrial Automation, and Robotics Services in a 24x7 logistics environment
- Experience in managing multi-site locations, vendors and capital projects
- Experience leading with in complex logistics- distribution- fulfillment facilities
- Experience managing on-site technical service operations
KNOWLEDGE, SKILLS, AND ABILITIES
- Superior financial skills and budgeting experience is a requirement
- Superior client relationship management skills
- Ability to plan and manage within budget and time constraints
- Strategic thinker with strong implementation orientation
- Understanding of commercial leases, contract documents and routine accounting methods
- Familiarity with and understanding of building systems
- Ability to multitask and work without direct supervision
- Strong organizational skills and collaborative management style needed.
- Proficient in MS Office, and possess strong written, verbal and people skills
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 52772BR
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Posted: 30+ days ago
