L&D Coach
Staples - Lincolnshire, IL
Job Summary
This position is responsible for becoming an expert at a variety of different live
training events to support the individual learning strategies across multiple
business units. They will work closely with the instructional design team
to create the training and activities.
They will work with the Learning Advisor and the Ops Coordinator to schedule
events and ensure all scenarios and role play examples are pertinent to the business. .
The L&D Coach will need to clearly demonstrate and teach the learning within a live and virtual setting. They will need to ensure the audience is engaged throughout the training by using the latest technology and training techniques.
In addition to facilitating the actual sessions, they will be responsible for organizing and coordinating any pre-work and be responsible for deploying performance support to ensure the learning is retained. This would involve
conducting 30, 60, 90 day check-ins with the class by creating and facilitating
coaching support sessions to help ensure skills are applied. In addition, they would play a critical role in helping to ensure managers are aware of the core behaviors taught and provide managers with the performance support tools needed to help facilitate a conversation with the learner.
They will need to understand the business/skills they support to ensure that they are credible with key examples and case studies within that discipline. They need to keep up to date on the latest technologies and include the use of technology within their classes.
Overall, this position will act as a facilitator of performance to ensure skills trained are being retained and applied. In addition, they will work with the Operations Team to evaluate feedback and results and adjust training and style accordingly to help ensure the learning is driving performance.
Key Job Responsibilities
• The facilitator will be responsible for delivering training via virtual and live forum
• In addition, they will be responsible for coaching attendees after the live/virtual class is over to help ensure skills are applied and business metrics are being impacted
• The facilitator will need to utilize all of the latest and greatest technologies to support a virtual classroom. They will be responsible for testing and evaluating new tools.
• In addition, they will be required to save money and reduce costs as necessary be developing efficient processes, conducting pre-work and communicating schedules far enough ahead of time
• The facilitator will be supporting multiple businesses and will need to be flexible and adaptive to each new business unit
• They will need to work closely with the Learning Advisor to ensure the content is relevant for the needs of the business
• Due to the fact that this position will be responsible for coaching attendees post class, this person must be effective at building and maintain relationships
• This role will be held accountable for coaching and training a variety of different associates across a variety of levels
• They will need adjust their style accordingly based on the content and level of the role
• This role will be responsible for being aware of the strategy so that they can help to ensure they are executing the strategy appropriately.
KPIs– Key Performance Indicators (i.e. how is success defined in this role?)
• The KPIs will be defined when the training roadmap/strategy is created. Example could include increase revenue of existing accounts, improve collaboration of the SAL team, improved margin rates, etc.
This position is responsible for becoming an expert at a variety of different live
training events to support the individual learning strategies across multiple
business units. They will work closely with the instructional design team
to create the training and activities.
They will work with the Learning Advisor and the Ops Coordinator to schedule
events and ensure all scenarios and role play examples are pertinent to the business. .
The L&D Coach will need to clearly demonstrate and teach the learning within a live and virtual setting. They will need to ensure the audience is engaged throughout the training by using the latest technology and training techniques.
In addition to facilitating the actual sessions, they will be responsible for organizing and coordinating any pre-work and be responsible for deploying performance support to ensure the learning is retained. This would involve
conducting 30, 60, 90 day check-ins with the class by creating and facilitating
coaching support sessions to help ensure skills are applied. In addition, they would play a critical role in helping to ensure managers are aware of the core behaviors taught and provide managers with the performance support tools needed to help facilitate a conversation with the learner.
They will need to understand the business/skills they support to ensure that they are credible with key examples and case studies within that discipline. They need to keep up to date on the latest technologies and include the use of technology within their classes.
Overall, this position will act as a facilitator of performance to ensure skills trained are being retained and applied. In addition, they will work with the Operations Team to evaluate feedback and results and adjust training and style accordingly to help ensure the learning is driving performance.
Key Job Responsibilities
• The facilitator will be responsible for delivering training via virtual and live forum
• In addition, they will be responsible for coaching attendees after the live/virtual class is over to help ensure skills are applied and business metrics are being impacted
• The facilitator will need to utilize all of the latest and greatest technologies to support a virtual classroom. They will be responsible for testing and evaluating new tools.
• In addition, they will be required to save money and reduce costs as necessary be developing efficient processes, conducting pre-work and communicating schedules far enough ahead of time
• The facilitator will be supporting multiple businesses and will need to be flexible and adaptive to each new business unit
• They will need to work closely with the Learning Advisor to ensure the content is relevant for the needs of the business
• Due to the fact that this position will be responsible for coaching attendees post class, this person must be effective at building and maintain relationships
• This role will be held accountable for coaching and training a variety of different associates across a variety of levels
• They will need adjust their style accordingly based on the content and level of the role
• This role will be responsible for being aware of the strategy so that they can help to ensure they are executing the strategy appropriately.
KPIs– Key Performance Indicators (i.e. how is success defined in this role?)
• The KPIs will be defined when the training roadmap/strategy is created. Example could include increase revenue of existing accounts, improve collaboration of the SAL team, improved margin rates, etc.
• Bachelor degree required
Professional Knowledge/Experience
• Strong facilitation skills
• Flexible and adaptive
• Strong relationship builder and effective coach
• Effective at collaborating across business units and levels
• Strong organizational skills
Additional Information
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
