E1 Client Support Analyst
JLL - Chicago, IL
Position Summary:
OVERVIEW
This position requires proven knowledge of the JD Edwards ERP application, EnterpriseOne, to support the existing Jones Lang LaSalle Global implementation for specified clients. As a Support Analyst this position will manage E1 support, provide training and guidance to other Level 1 and Level 2 Support teams without E1 specific expertise, create support documentation on the platform and provide superior service to JLL global client user base.
ESSENTIAL FUNCTIONS
- Provide first level application support to global client user base.
- Integrate with 2nd and 3rd level E1 support teams as needed to provide superior client service.
- Conform to all support management processes and procedures, identifying process improvement opportunities as applicable.
- Conform to SOC1 audit compliance processes established for the EnterpriseOne platform.
EDUCATION AND EXPERIENCE
- B.S. degree or equivalent financial experience
- Minimum 3 years of applicable, hands on knowledge of JD Edwards EnterpriseOne version 8.10 or higher
- Proven, applied experience with the implementation, configuration and knowledge of end user functionality of the JD Edwards platform for all distribution and financial modules including Job Cost.
- An understanding of Structured Query Language (SQL), preferred
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to understand and logically think through business requirements and processes as they pertain to the JD Edwards platform.
- Strong English verbal communication skills in order to interface with client users and internal JD Edwards team to provide effect and timely solutions.
- Possess effective problem solving skills and use creativity to solution complex business requirements within the JD Edwards platform, as well as the ability to quickly learn JLL E1 customizations and provide associated support.
Posted: 30+ days ago
