Facilities Manager
JLL - Chicago, IL
Position Summary:
Position Description Site Manager (Internal JLL Title – Facility Manager)
Overview Provide outstanding client service by managing, monitoring and controlling a commercial building or portfolio of buildings, with a focus on building operations, service contracts, financial and team management.
Roles & Responsibilities Client Relationships
• Proactively develop and manage client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
Service Delivery
• Manage the site/s in accordance with all agreed policies, procedures and contract scope.
• Assist with the development and implementation of the annual management plan for the building/s.
• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Area Manager for consideration.
• Responsible for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.
• Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.
• Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
• Manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.
• Support the MAC team during building churn activity by attending site as required and acting as the building key point of contact/escalation.
• Manage Vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
• Coordinate internally with other REWS teams which may include fitness, food services, massage, transportation, Security and capital projects.
• Lead projects for small construction activities.
• Support the sourcing SME and Area Managers through the vendor contract procurement process.
• Deliver portfolio management reports as required under the Agreement with the Client and as requested from time to time.
Finance Management / Cost Control / Profitability
• Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
• Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
• Manage the annual budgeting and quarterly forecasting processes for the site/s under your management.
• Prepare current financial year budget spend reports (actual vs. budget, variance etc.).
• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
• Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
• Ensure compliance within delegated financial and contractual authorities.
Leadership/Staff Management
• Actively encourage and lead an environment that supports teamwork, co-operation, performance excellence and personal success.
• Proactively manage the Site Operations Team.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Act as a role model for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.
Qualifications/Experience
• Proficiency in a range of information technology tools and platforms.
• Excellent communication skills.
• Minimum 5 years’ experience in facilities, property management or related field.
• Strong analytical, organization and presentation skills.
• A Bachelor’s Degree or Diploma in Facility, Property or Operations Management is desirable.
• Knowledge of local health and safety requirements (Fire Safety Manager Accreditation an advantage).
• At least five years of supervisory experience in a facilities management- related field, including client service, Conference Services, vendor contracts and/or related services.
• Must have adequate skills to perform required job functions with minimal supervision.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 48922BR
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Posted: 30+ days ago
