Product Support Specialist
JLL - Chicago, IL
Position Summary:
OVERVIEW
JLL is seeking a Product Support Specialist to join our IT group! This role will assist in all aspects of product support; data management/integration, configuration, issue resolution, and training. Other duties include analytical and organizational process support and business analysis. You will assist in product development, bringing voice-of-the user for Product roadmap. May manage smaller projects with minimal oversight.
ESSENTIAL FUNCTIONS
- Product Support
- Configuration of product to meet additional client requirements
- Resolution of End-User Support Issues
- Requirement-gathering and additional configuration
- Provide training on product, tools, techniques and business practices • Participate in the development and distribution of best practices and processes
- Coordinate development work with appropriate IT resources when required Analytical and Organizational Support
- Assist in the development, documentation, and support of critical operating processes • Coordinate workflow and handoffs between client team and IT
- Demand Log Oversight
- Coordinate with Product Manager and Product Operations Manager for various new product releases Business Analysis
- Assist in defining and documenting business needs, functional requirements and best practices.
- Assist users in defining data management and knowledge management strategies and processes
- Manage/Support QA process for product enhancements
EDUCATION AND EXPERIENCE
- Bachelor’s degree in business related field preferred
- Excellent academic record
- 2 - 3 years of relevant experience working with product support
- Experience in managing simultaneous tasks from inception to successful completion
- SharePoint and SQL database experience, preferred
- User Acceptance Testing experience
- Candidates who have worked with Web based Applications, preferred
- SQL Server skills – Understand basic structure of Fields, Tables, etc. and be able to write queries
- Understanding of databases (dataflow & linkage) and data management
- Familiarity with CAFM or other Space Management applications
- Skills in both Data Analysis and Business Analysis, as this is a hybrid role between business and IT.
KNOWLEDGE, SKILLS, AND ABILITIES
- Must have excellent communication skills
- Strong technical skills with the ability to learn new applications quickly
- Strong analytical and problem-solving skills required
- Self-starter and able to work independently
- Self-motivated, able to set priorities and work autonomously
- Strong attention to detail with focus on quality of work
- Relationship management and communications
- Customer service focus
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 48678BR
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Posted: 30+ days ago
