Retention Coordinator
Staples - Woodridge, IL
Responsible for re-signing, maintaining, and growing an existing school account base. A high-level focus on customer service and teamwork. Daily tasks include communicating information to
customers such as; discounts, product updates, deadlines, processing sales orders, and tracking delivery of products. Maintains each account by coordinating all necessary steps to ensure timely delivery. This will include, but is not limited to: creation of reports, filing, data entry, marketing materials preparation, and freight delivery notification and tracking.
Primary Duties and Responsibilities:
1. Re-sign allocated customer base accounts and coordinate all necessary steps to complete the SchoolKidz
program.
2. Engage in “Building the Sale” activities to increase current customer participation.
3. Complete delivery notification and engage in delivery customer satisfaction activities.
4. Data entry and material preparation
5. Cross-department developmental projects
Essential Skills Required:
1. Computer Literacy
a. General knowledge
b. MS Word, Excel, & Outlook
c. Some Customer Relationship Management (CRM) software
2. Excellent verbal and written communication skills
3. Strong organizational expertise and practice
4. Ability to process and complete multiple tasks accurately
5. Accepts direction, is an independent worker, and team contributor. A good attitude is a must.
Preferred Qualifications:
• Associates Degree or higher
• 2-4 years in customer service or sales related role
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Posted: 30+ days ago
About Staples
By expanding our product assortment and making shopping and saving easier than ever, we’re helping customers make more happen every day. And it’s our mission to make more happen for associates, local communities and even the planet — t... more
